Project Background

A health service organisation in Northern Ireland that delivers courses to support Nurses, Midwives and Allied Health Professionals, approached me to improve how users apply for their courses. The existing processes involved a lot of paper-based activities with minimal automation of tasks.

Outcomes

To overcome the pain points associated with the previous course apply processes, I worked with key stakeholders to design and develop a custom web-based software application. The software transformed and hugely improved the processing of course application forms, in particular for course applicants and business administrative staff.

Course Applicants

Course applicants no longer had to download and complete application forms offline (either handwritten or using Microsoft Word etc.), and then email them to the administrative office. They could now register with the online software, create an account and submit course application forms online. Applicants could also keep track of their application form status (approved, rejected, on hold etc.) via their online account, as well as being kept up to date with automated notification emails and SMS messaging.

Business Administration Staff

Administrative staff who were responsible for the processing of submitted application forms were no longer getting lost in the paper! Instead of keeping track of applications submitted by email or postal mail, they got a notification every time a new application was submitted. This meant they could process applications faster and vastly improve the forecasting for the number of future course dates. Also, as the course and application data was now stored in a database, I was able to build in a data analytics module through the use of CanvasJS https://canvasjs.com/. This offered the organisation improved visualisation of their data and the ability to discover new insights about their business.

This was a hugely successful project that created a complete paperless service, and one which receives over 1000 unique visitors per day.

Technology

  • ASP.Net MVC
  • C#
  • JavaScript
  • JSON
  • Bootstrap
  • Entity Framework
  • Microsoft SQL Server
  • CanvasJS
  • Git and GitHub